Atlassian Jira Integration with AppSOC

Jira Integration with AppSOC

Automated, policy-based ticket creation in Jira

AppSOC consolidates data from the Atlassian Issue Tracking tool, along with many other sources, providing risk-based prioritization and remediation

Automates ticket creation

Ingests data from Atlassian Jira

Includes details on issue type, assignee, components

Consolidates and deduplicates findings

Provides rich descriptions of issues

Normalizes scoring and correlates events

Bidirectional integration enables status updates, exception management

Prioritizes critical threats based on business context

Performance tracking in AppSOC dashboards

Automates notification, ticketing, and remediation

See It In Action

The AppSOC platform ingests Issue Tracking data from Atlassian Jira and aggregates it with security data from hundreds of other vendors. The solution automatically consolidates and deduplicates findings to reduce noise. Risk scoring is normalized across tools, and threats are correlated across attack surfaces.

AppSOC’s advanced contextual risk scoring prioritizes all results factoring in your business context. This includes, but goes far beyond traditional CVSS scoring, prioritizing the most critical vulnerabilities based on severity, exploitability, asset criticality, data classification, and network exposure. The results can eliminate more than 95% of noisy, redundant, and non-critical issues, so you can focus on what matters most.

AppSOC’s intuitive dashboard provides both executive summaries and technical views allowing you to drill-down and see the details or roll-up views across applications, business units or organizations.

Using data from Atlassian and other third-party products, AppSOC also maps software dependencies across the entire application hierarchy including libraries, microservices, applications, and hosts.

For more information about our integration with Atlassian Jira please contact our product experts or schedule a live demo.

AppSOC provides bidirectional integration with Jira, tracking findings at the microservice level, with policy-based ticket creation to significantly reduce the noise in Jira. This integration with Jira is flexible and robust, enabling automated Jira ticket creation based on a wide range of parameters and policy thresholds configured in the AppSOC management console. 

Because AppSOC consolidates, deduplicates, correlates, and prioritizes security findings across hundreds of tools, it can dramatically reduce the number of tickets created in Jira, focusing teams on critical and actionable issues. The integration works at the microservices level, to consolidate multiple alerts across shared services or libraries. Tickets created through AppSOC include rich details on a vulnerability type, source, assignee, and remediation recommendations.

AppSOC’s integration with Jira is bidirectional, pushing data to Jira, and returning status updates, exception management details, and issue tracking performance details in the AppSOC UI.

Automated ticket creation in Jira

Technical Details

Here is a list of events that can be used to trigger ticket creation and updates to Jira tickets:


  • Issue created for a finding
  • Finding reopened with exception request in review
  • Finding reopened with false positive in review
  • Reopened with approved exception
  • Reopened with approved false positive
  • Closed as false positive
  • Workflow status changed
  • Security metrics modified
  • Security owner changed
  • Comments on a finding
  • EPSS changed
  • SLA date changed
  • Finding closed
  • Finding deleted

Workflow Events

  • Exception Request
    • Created
    • Rejected
    • Expired
    • Approved
    • Comments
  • False Positive
    • Created
    • Approved
    • Comments
    • Rejected

CI/CD Gating 

  • Failed
  • Passed

SLA Reminders

  • Finding Due in 7 days
  • Finding Due in 3 days
  • Finding Due in 1 day
  • Finding Overdue

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